Terms & Conditions
All data provided through the group of websites is owned by ToolChimp. By giving information to ToolChimp you agree that it will be shared with The ToolChimp group of companies.
How to contact us
If you have any queries about how we use your information or on data protection generally, please contact us at ToolChimp, Customer Services, Unit 12, Lakes Farm, Rayne. Essex CM77 6TE. A full list of Group Companies who may receive your information is available from Customer Services at the above address.
How do I unsubscribe?
If you do not want to receive emails or Direct mail from us please write to ToolChimp, Customer Services, Unit 12, Lakes Farm, Rayne. Essex CM77 6TE. And state your wish to be removed from our customer list.
We do not store credit card details nor do we share customer details with any 3rd parties. We do reserve the right for our customer advisor's to contact you regarding your account where necessary.
How long will it take before I stop receiving Mail / Email? For promotional emails and direct mail please allow up to 28 days to for us to process your request.
Terms & Conditions for this website
These Terms and Conditions are applicable every time you access our website(s) and/or order goods from our website(s). Please note that these Terms and Conditions also incorporate the following sections which we advise that you read: Before proceeding with an order you will be required to show that you have read and understood the following terms and conditions. We recommend that you print a copy of these Terms and Conditions for your future reference.
1.1 This site is owned and operated by ToolChimp Our address is Unit 12 Lakes Farm, Rayne Braintree. Essex. CM77 6TE. 1.2 All rights in this website are owned by us. Any unauthorised use, copying or modification is prohibited.
2. Ordering Goods
2.1 All orders placed through our website will be subject to our acceptance of the order.
2.2 When you submit an order to us on our website(s) you will receive a confirmation email of this order saying Thank you for your order. You will then receive a second email from us acknowledging that your order is being processed. You should check both emails for accuracy and let us know immediately if there are any errors. Neither of these emails constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we have despatched your order which you will be advised of by a 3rd email. Title of the goods will pass to you once full payment has been received and you have taken delivery of your order.
2.3 If you wish to cancel your order it can only be done if it has not yet been despatched. If you need to return an item that has already been despatched please see our returns section.
3. Processing your orders and payment
3.1 Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.
3.2 All prices shown on our website’s are both exclusive and inclusive of VAT. We show both Ex VAT and INC VAT prices because we deal with both the Trade and DIY consumer.
3.3 Delivery charges can be found within the delivery section.
DPD - Standard Dispatch* (UK Mainland - Track able)
Prices for shipping are calculated in the checkout and may change if you have large or L-L (long length) items, it also may change depending on your location and postcode.
4.1 Some postal addresses in Northern / Southern Ireland, Highlands and offshore Islands of Great Britain are not covered by our standard shipping rates. These rates will be displayed when going through the checkout process.
4.2 Whilst we endeavour to deliver your goods as quickly as possible, we cannot guarantee a delivery date. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
4.3 All items are subject to stock availability.4.4When we deliver your items to you, you may be asked to sign for the goods to acknowledge that you have received them.
4.5 Please note that if you wish to return goods, you have 14 days from receipt of the goods to return them to us. For further information on returns please see the Returns section.
4.6 Once your order has been delivered to you and we have received payment in full you will become the owner of the goods. They will be held by you at your own risk and we will not be liable for their loss or destruction.
4.7 Royal Mail - Whilst we understand that some items may be small enough to be shipped via Royal Mail, we do not offer this as we cannot offer a track able service and cannot guarantee delivery.
4.8 Refusing a delivery once goods have left us - Please note that if you refuse goods from either Royal Mail or our chosen Courier once they have been sent to you, we reserve the right to bill you for both the cost of sending the item and the return costs to us. If you refuse an order without instruction from ourselves and it becomes lost in transit we will not refund the value of goods as all liability will have passed to the person who refused the delivery. Any losses or damage that occurs from lost parcels will be the responsibility of the person who ordered the goods.
4.9 Delivery not made as you were out at the time - If goods are returned to us due to you not being available when delivery is attempted we reserve the right to charge for return of the goods back to us by deducting the original delivery charge and return charge from any refund provided. Please note that we usually make at least 2 attempts to deliver goods and our couriers will also always leave a card for you to contact them prior to returning the goods to us, usually this will only occur if no reply is made once a card has been left.
4.10 Some of our items are very large and bulky. You the customer are responsible for ensuring that adequate space is available when delivering your goods. If we are unable to deliver due to restricted access or for any other reason a handling charge will be applied.
5.1 The use of our site and any contracts formed are governed by English law. For Overseas orders please contact us via email.
5.2 We shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non-performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods.
5.3 Nothing in these terms and conditions shall exclude or restrict our liability for death or personal injury caused by our negligence.
5.4 Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods.
5.5 A person who is not a party to these terms and conditions shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
5.6 If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions.
5.7 We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party.
5.8 You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing.
5.9 We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.
5.10 There are links on our website to third party websites which may be of interest to you. We do not have any control over the content of these websites nor can we be liable in respect of anything contained on these websites.
5.11 These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship.
5.12 All intellectual property rights (including use of trade marks) shall be solely owned by us or the respective manufacturer. You are permitted only to use material on our website(s) as expressly authorised by us or our licensor's.
5.13 Any unauthorised use of material on this site is strictly prohibited.
5.14 We will use reasonable endeavours to verify the accuracy of any product or pricing information which we place on the site but we make no warranties (whether express or implied) in relation to the accuracy of such
5.15 We may close your account or terminate our trading relationship by giving you notice of at least seven (7) days. This does not affect your obligation to repay any amounts you owe to us.
5.16 These Terms and Conditions supersede all previous Terms and Conditions, representations, undertakings and agreements. (Updated March 2011).
6.1 We are the owners of this website, and the contents of it are either our property (or that of our affiliated company) or are used under licence from our suppliers. We are the owners of the compilation of information in this website.
6.2 Our rights, and those of our affiliates and suppliers, are protected by UK, European, and International intellectual property laws, including those for the protection of copyrights, trademarks, and database rights. Misuse of this website may incur civil liability or attract criminal sanctions.
6.3 We grant you a limited, non-exclusive and revocable licence to access our website for the purposes of browsing our (or our affiliates) product offer(s), ordering goods from us (or our affiliates), or obtaining contact information for us (or our affiliates).
6.4 Your licence to access our website does not extend to any commercial use of our website, or to any use of our website whatsoever which is for the benefit of any commercial entity other than us (or our affiliates).
6.5 You are expressly not permitted to download any part of our site (other than by reason of automatic page caching), to amend or modify it or any part of it, to reproduce or copy, sell (including any resale), or otherwise exploit our website (or any part of it) for any purpose other than as set out above, nor are you permitted to frame our website or to link to any element of it other than the homepage.
6.6 You are permitted to link to our homepage, provided that the link is not misleading, false, derogatory, or otherwise prejudicial to our (or our affiliates) suppliers interests, but you are expressly not permitted to use any of our logos or graphics either as or in connection with such a link.
If you do not receive the order placed by you within 30 days of the date on which you ordered them. We shall have no liability to you unless you notify ToolChimp via E-mail of the problem within 40 days of your order date. Once you have notified ToolChimp of a problem of this nature. Our obligation to you will be at our discretion: To make good any shortage and or non-delivery. To replace or repair any goods that are damaged or defective. To refund the amount paid by you for the goods in question..
8. Guarantee / Warranty Details
All of our products carry a manufacturers guarantee (unless otherwise stated) covering both faulty materials and faulty workmanship, it does not cover general wear and tear or damage & does not cover consumables or wearable items.
9.1You may only return an item that is unwanted under the following circumstances: The item is in an "as new condition". It must be returned to us in its original condition unused and in its original packaging which should not be marked or damaged (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product at all). It should be returned with the original box, packaging, and accessories. You must NOT write directly on the packaging. You notify us in writing by fax, letter or email within 7 working days of receipt of the item and return the item within 30 days. We recommend you keep a copy of this. The order was not an order for a business or company. Items not returned to us in an "as new condition" will not be refunded and any costs to return the items to you will have to be paid before we can return them. Please note that if an exchange for another item(s) is requested then you agree to the standard delivery charge that would apply to that item(s) if purchased through our checkout procedure on our website. Please note that we cannot be held responsible for lost returns so please ensure you return them via an appropriate courier or insured method as we do not accept any liability until received by us. All costs associated with the return of the unwanted item(s) are to be paid by you and the return must be made to the correct returns address. Goods should be returned with adequate protection to ensure that the goods and packaging reach us in good condition. If any goods are damaged in transit you will have to pursue a claim with your chosen courier or mail delivery service. All goods returned to us as unwanted will be examined upon return and any refunds / exchange will only be applied once final agreement has been made to accept the product(s) back in accordance with our terms & conditions. Any free or bundled items received with the product must also be returned. Any returns made, must be accompanied by an official returns number, this is obtained by contacting ToolChimp directly using our contact details. Please use our Printable Returns Form as a covering note for the item. Failure to complete this form will lead to a delay with the processing of your return.
PLEASE NOTE - NO REFUND WILL BE MADE UNLESS AN OFFICIAL RETURNS NUMBER IS OBTAINED. (PRIOR TO RETURNING THE GOODS TO ToolChimp.
10. Returning Damaged / Incorrect Goods
If an item is damaged upon receipt or an item has been despatched incorrectly you must notify us in writing by fax, letter or email within 7 working days of delivery of the item and return the item within 30 days. We recommend you keep a copy of this. The item is in its original condition unused and in its original packaging which should not be marked or damaged (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product at all). It should be returned with the original box, packaging, and accessories. You must NOT write directly on the packaging. Please note that we cannot be held responsible for lost returns so please ensure you return them via an appropriate courier or insured method as we do not accept any liability until received by us. All costs associated with the return of the damaged / incorrect goods must be paid by you and return must be made to the correct returns address. Goods should be returned with adequate protection to ensure that the goods and packaging reach us in good condition. If any goods are damaged in transit you will have to pursue a claim with your chosen courier or mail delivery service. Please use our Printable Returns Form as a covering note for the item. Failure to complete this form will lead to a delay with the processing of your return.
PLEASE NOTE - NO REFUND WILL BE MADE UNLESS AN OFFICIAL RETURNS NUMBER IS OBTAINED. (PRIOR TO RETURNING THE GOODS TO ToolChimp.
11. Returns Form
Please use our Printable Returns Form as a covering note for the item. Failure to complete this form will lead to a delay with the processing of your return.
Need some support?
We are here to answer any questions you may have.
*PLEASE NOTE: Our office open hours: Mon - Fri: 09:00 - 17:30 Sat & Sun: We are CLOSED.
Unit 12, Lakes Farm,
Off Queenborough Lane,