For all enquiries please call 01376 346197 or use LIVE CHAT Mon-Fri 9am-5:30pm
For all enquiries please call 01376 346197 or use LIVE CHAT Mon-Fri 9am-5:30pm
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Returns & Refunds Policy

1. RETURNING UNWANTED ITEMS

You may only return an item that is unwanted under the following circumstances:

1.1 An unwanted item may only be returned if the item is in an “as new” condition: it must be returned to us in its original condition, unused, and in its original packaging. The original packaging should not be marked or damaged – if the box is opened to examine the contents, it must be done without marking or damaging the product in any way.

1.2 Unwanted items should be returned with their original box, packaging, and any accessories.

1.3 We ask you NOT to write directly on any of the packaging, and to notify us in writing (fax, letter, or email) about your intentions to return any unwanted items. Please notify us within 14 working days of receipt of the item, and return the item(s) within 30 days of your receipt. We recommend you keep a copy of this.

1.4 The order was not an order for a business or company.

1.5 Items not returned to us in an "as new” condition will not be refunded, and any costs to return these items back to you will need to be paid before we can return them. Please note, if you request an exchange for another item(s) then you agree to pay the standard delivery charge that would automatically apply to those item(s) if purchased directly through our website. Please also note that we cannot be held responsible for any lost returns. We do not accept any liability for the item(s) until they have been received by us. Please ensure any unwanted items are returned by an appropriate courier, insured method, or trackable service.

1.6 All costs associated with the return of the unwanted item(s) are to be paid by you, the customer, and the return must be made to the correct returns address.

1.7 Unwanted goods should be returned to us with adequate protection to ensure that both the items and packaging reach us in a good condition. If any goods are damaged in transit you will need to pursue a claim with your chosen courier or mail delivery service to resolve this. All goods returned to us as unwanted will be examined upon return: any refunds / exchange will only be applied once a final agreement has been made to accept the product(s) back in accordance with our Terms & Conditions.

1.8 Any free or bundled items originally received with the product must also be returned.

1.9 Any returns made to us must be accompanied by an official returns number. You can obtain an official returns number by contacting us (ToolChimp) directly – you can find our contact details below. Please use our Printable Returns Form (click DOWNLOAD A RETURNS FORM) as a covering note when returning unwanted item(s). Failure to complete this form will cause a delay with processing your return.

PLEASE NOTE - NO REFUND WILL BE MADE UNLESS AN OFFICIAL RETURNS NUMBER IS OBTAINED PRIOR TO RETURNING THE UNWANTED GOODS TO ToolChimp.

 

2. Returning Damaged / Incorrect Items

2.1 If an item is damaged upon receipt, or an item has been despatched incorrectly, we ask that you notify us in writing (fax, letter or email) so that we can resolve the issue. Please notify us within 14 working days of receipt of the item, and return the item(s) within 30 days of your receipt. We recommend you keep a copy of this.

2.2 The item (if undamaged) must be returned to us in its original condition, unused, and in its original packaging. The original packaging should not be marked or damaged – if the box is opened to examine the contents, it must be done without marking or damaging the product in any way.

2.3 Damaged / Incorrect items should be returned with their original box, packaging, and any accessories.

2.4 We ask you NOT to write directly on any of the packaging.

2.5 Please note that we cannot be held responsible for any lost returns. We do not accept any liability for the item(s) until they have been received by us. Please ensure that any damaged / incorrect items are returned by an appropriate courier, insured method, or trackable service.

2.6 All costs associated with the return of the damaged / incorrect item(s) are to be paid by you, the customer, and the return must be made to the correct returns address.

2.7 Damaged / incorrect goods should be returned to us with adequate protection to ensure that both the items and packaging reach us in a good condition. If any goods are damaged (or further damaged) in transit you will need to pursue a claim with your chosen courier or mail delivery service to resolve this.

2.8 Any returns made to us must be accompanied by an official returns number. You can obtain an official returns number by contacting us (ToolChimp) directly – you can find our contact details below. Please use our Printable Returns Form (click DOWNLOAD A RETURNS FORM) as a covering note when returning unwanted item(s). Failure to complete this form will cause a delay with processing your return.

PLEASE NOTE - NO REFUND WILL BE MADE UNLESS AN OFFICIAL RETURNS NUMBER IS OBTAINED. (PRIOR TO RETURNING THE GOODS TO ToolChimp.

 

3. Returns Form

Please use our Printable Returns Form (click DOWNLOAD A RETURNS FORM) as a covering note when returning any unwanted / damaged /incorrect item(s). Failure to complete this form will cause a delay with processing your return.

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We are here to answer any questions you may have.

*PLEASE NOTE: Our office open hours: Mon - Fri: 09:00 - 17:30 Sat & Sun: We are CLOSED.

Address:

ToolChimp
Unit 12, Lakes Farm,
Off Queenborough Lane,
Rayne,
Braintree,
Essex
CM77 6TE

Email:

info@toolchimp.co.uk

Phone:

01376 346197

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